Strong Leadership and Field Sales Team
- Experienced Sales Professionals – Dedicated sales team across Australia, New Zealand, & Fiji with deep product and market knowledge. Skilled in building relationships, asking the right questions, and understanding client needs.
- Trade Engagement – We work with all major trade partners across the three countries, including consolidators, retail chains, wholesalers, OTAs, TMCs, and large independent agents, ensuring strong stakeholder engagement.
- Contract Negotiations – We manage preferred commercial agreements on behalf of airline partners, including Airline Corporate Account & TMC contract management and negotiations.
- CRM/MIS Tools – We use reporting and CRM tools to track leads, manage relationships, and streamline processes. Data and analytics support better decision-making, forecasting, and targeting.
- HR Management – Our team navigates Australia’s intricate employment regulations and handles redundancies on behalf of the airline, removing compliance risks and administrative burden.
Contact Centre and Agency Trade Support
- Reservations & Ticketing – Call centre and agency support in SYD, MEL, BNE, PER & AKL. Services include issuing, reissuing, refunds, EMD, payment processing, and queue clearance.
- Dedicated Contacts – Phone and email support for airline partners, passengers, and trade across the region.
- Airline Support Staff – Covering Australia, New Zealand, and Fiji.
- Disruption Management – Delay/cancellation rebooking, customer notifications (SMS, email, phone), compensation management, after-hours support.
- Groups Desk – Handling all airline group quotes, bookings, and ticketing.
- Operational Efficiency – Streamlined processes for reservations & ticketing.
- Customer Satisfaction – Prompt, accurate response and turnaround.
- Cost-Effective Solutions – Scalable services delivering value.
Marketing, Communications and Pricing Distribution
- Travel Trade Marketing & Distribution – Access to 4,000+ agents across AU/NZ/FJ. Distribution of trade updates, promotions, and EDMs. Creation of flyers, newsletters, and social media management. Support for campaigns, events, trade shows, webinars, and logistics.
- PR/Media Agencies – Partnerships with AU/NZ media & PR agencies to plan, execute, and manage campaigns across multiple platforms, plus PR & communications support.
- Fare Filing & Distribution – ATPCO fare filing and distribution across all channels, with benchmarking, route analysis, competitor tracking, and advanced pricing tools.
Stakeholder Engagement
- Airport Authorities – Strong relationships with regulatory and airport authorities, assisting with approvals and negotiating airport marketing support. Access to the Aviation Investment Fund (AAIF) to drive demand and support key routes.
- Tourism Bodies/Associations – Collaborate with major tourism bodies on co-branded campaigns and exclusive deals, and work with local business chambers and associations.
- Trade Media – Partnerships with local travel trade media to build industry awareness.
- Interline Partners – Strong AU/NZ/FJ relationships to extend airline networks and provide seamless travel within Australia and across the Tasman.
